These terms govern reservations and stays at Hotel Trilok. By completing a booking you agree to them.
1. Booking and confirmation
A website reservation is a request. Hotel Trilok may accept or decline it. A stay is confirmed only after the hotel accepts the booking. You will receive an email once a decision is made. Availability is held while we review the request.
2. Check-in, check-out and occupancy
Standard check-in is 3:00 PM and check-out is 12:00 PM, unless another time is agreed in writing. Rooms are sold for the occupancy shown at booking (for example 2 adults). Extra guests may be refused or charged at the hotel’s rate.
3. Identification
Every guest must present valid government identification at or before arrival. You may upload Aadhaar, PAN, passport or a driving licence through our check-in page. The hotel may verify or decline documents. Check-in may be refused if identification is missing, unclear or declined.
4. Cancellation and no-show
Any cancellation received within 3 days prior to the arrival date will be charged for the entire stay. Failure to arrive at your hotel or property will be treated as a No-Show and will incur a charge of 100% of the booking value (Hotel policy).
5. Payment
Rates are quoted in Indian rupees before tax. From 22 September 2025, GST on the room is 5% when the tariff is ₹7,500 or below per room per day, and 18% when it is above ₹7,500. Breakfast, restaurant and other hotel services are taxed separately from the room. The amount shown at booking is what is billed. Pay-at-property reservations are settled at the hotel. The hotel may hold an incidental deposit at check-in. Unpaid charges on the folio remain payable at departure.
6. Use of the hotel
Guests must use rooms, the gym, restaurant and rooftop penthouse jacuzzi with care and in line with house rules and posted hours. Smoking, illegal activity, and disturbance of other guests are not permitted. Damage, loss or extra cleaning may be charged to the guest.
7. Liability
The hotel is not liable for loss of valuables left unsecured, delay caused by events beyond our control, or services provided by third parties. Nothing in these terms limits liability that cannot be limited under applicable Indian law.
8. Privacy
We collect guest details, booking data and identification solely to operate the stay, meet legal requirements and contact you about your reservation. Identification images are reviewed by hotel staff and are not published.
9. Changes
Hotel Trilok may update these terms. The version on this page at the time you book applies to that reservation, together with any written confirmation we send you.
10. Contact
Hotel Trilok, Plot No. 1312, Thada, Khanamet, Madhapur (Hitech City), Hyderabad 500081, Telangana. Phone +91 81069 18787. Email info@thehoteltrilok.com .